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Free shipping Australia-wide on all orders. Express Option available at additional cost.

Please note: international shipping is not currently available.

Orders are processed within 2 business days and delivered in approximately 2–5 business days for metro areas.

If tracking shows an order as delivered but it cannot be located, a claim must be submitted within 14 days of the delivery date.

Items may be returned within 30 days of delivery for change-of-mind reasons. Items need to be in original condition, packaging, and with all accessories.

Customers are responsible for return shipping for change-of-mind returns.

Faulty, damaged, or incorrect items qualify for a repair, replacement, or refund under Australian Consumer Law, and return shipping is covered by SecondLife Retail.

To start a return, contact customer.service@secondliferetail.com.au with your order number and reason for return to receive a Return Authorisation.

Give us a shout if you have any other questions and/or concerns.

Email: customer.service@secondliferetail.com.au